Online Doctor Consultations in Minutes

A general consultation is a phone consultation with an AHPRA-registered doctor for patients who are unsure of their condition and need assessment and medical advice. Depending on your needs, the doctor may provide guidance, issue a certificate, prescribe medications, or make a specialist referral.

Booking is simple — submit your request through our online form, select General Consultation, and complete the short form. A doctor will then call you for a phone consultation.

Most general consultations are brief, typically 5–10 minutes, depending on your symptoms and concerns.

Yes — all general consultations require a phone consultation with an AHPRA-registered doctor. You will speak directly with a qualified doctor who will assess your condition and provide medical advice.

You can discuss minor health concerns, symptoms you’re experiencing, or questions about your health. This includes mild infections (e.g., urinary tract infections or skin infections), minor injuries, or other general health issues.

Yes — if clinically appropriate, your doctor can issue a medical certificate for illness or caring responsibilities as part of the consultation.

Yes — if clinically appropriate, your doctor may issue a prescription or provide a referral to a specialist.

No — some medications, including certain controlled substances, cannot be prescribed via telehealth. Your doctor will let you know if your requested medication cannot be issued.

All documents are sent securely via email or SMS within minutes of your consultation if clinically appropriate.

No — Hello Doctor is a private telehealth service. Medicare rebates do not apply, and the prices listed are the full consultation fees you pay.

Telehealth may not be appropriate if your condition requires a physical examination or urgent care. In these cases, you may be advised to seek in-person medical attention.