HELLO DOCTOR – Privacy Policy

HELLO DOCTOR respects your privacy and is committed to protecting your personal and health information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our telehealth services, including when requesting medical certificates, carer’s leave certificates, or electronic prescriptions (eScripts).

Use of this website and telehealth service is also governed by our Terms & Conditions.

This policy is designed to comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

To provide our telehealth services, we may collect the following information:

• Personal details such as your name, date of birth, phone number, and email address

• Health information relevant to your consultation and request for a medical certificate,

  carer’s leave certificate, or eScript

• Information you provide during the consultation with the doctor

• Payment information processed through a secure third-party payment provider

Health information is considered sensitive information under Australian privacy law. By using this service, you consent to the collection and use of your health information where reasonably necessary to provide telehealth services.

HELLO DOCTOR does not store full payment card details.

Your personal information is collected and used for the purpose of providing telehealth services.

This may include:

• Conducting telehealth consultations

• Assessing requests for medical certificates or eScripts

• Communicating with you regarding your consultation

• Issuing medical documents where clinically appropriate

• Meeting legal, ethical, and regulatory obligations

Your information will only be used for purposes reasonably necessary to provide healthcare services.

HELLO DOCTOR does not sell or rent personal information to third parties.

Your information may be disclosed only when necessary, including:

• To the consulting doctor providing your telehealth consultation

• To pharmacies when issuing an electronic prescription (eScript)

• To service providers that assist with secure payment processing or website operation

• Where disclosure is required or authorised by Australian law

We take reasonable steps to ensure that personal and health information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is stored securely and access is limited to authorised individuals involved in providing the service.

While we take reasonable precautions to protect information, no system can guarantee absolute security.

When you visit the HELLO DOCTOR website, limited technical information may be collected automatically.

This may include:

• Device type and browser information

• Website usage data

• Cookies used to improve website functionality and user experience

This information helps us maintain and improve our website and services.

You have the right to request access to personal information we hold about you.

If you believe that any information we hold is incorrect, incomplete, or outdated, you may request that it be corrected.

Requests can be made by contacting us using the details provided below.

HELLO DOCTOR may use trusted third-party platforms to support the delivery of our services, including:

• Secure payment providers

• Telehealth consultation tools

• Electronic prescription systems

These providers are expected to handle personal information in accordance with applicable privacy and security standards.

HELLO DOCTOR may update this Privacy Policy from time to time to reflect changes in legal requirements or service operations.

Any updates will be published on this page.

If you have any questions about this Privacy Policy or wish to request access to your personal information, please contact:

HELLO DOCTOR

📧 support@hellodoctor.au

ABN: 49 229 946 959

Effective Date: September 2025

Last updated: March 2026